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ASA International (Rwanda) Plc (ASA Rwanda) is a microfinance institution that provides loans and savings to small businesses. Licensed by the National Bank of Rwanda, ASA Rwanda started its operations in 2016 and now has 37 branches across the country. The company focuses on helping low-income individuals and entrepreneurs by giving them access to financial support.

As part of ASA International, a global microfinance institution operating in 13 countries, ASA Rwanda is committed to financial inclusion. The company ensures transparency and accountability in all its services. To support its operations, ASA Rwanda is looking for an IT Assistant. If you are skilled in IT and want to be part of a growing organization, apply today!

ELIGIBILITY CRITERIA

• Nationality: Rwandan
• Experience: Minimum 1 year in IT support (help desk & hardware maintenance preferred)
• Technical Skills: Basic knowledge of hardware, software, and networking principles
• Communication: Ability to explain technical concepts to non-technical users
• Problem-Solving: Strong analytical skills with attention to detail
• Work Style: Independent and team-oriented collaboration
• Organization: Ability to multitask and prioritize effectively
• Learning & Adaptability: Willingness to stay updated with emerging technologies
• Software Proficiency: Familiarity with Microsoft Office Suite & G Suite
• Security Awareness: Understanding of network security best practices
• Mobility: Willingness to travel across ASA Rwanda branches
• Work Ethic: Ability to perform under pressure and meet deadlines efficiently
• Education: A bachelor’s degree in Computer Science, Information Technology, or a related field.

DUTIES AND RESPONSIBILITIES: All these responsibilities will be handled by selected employees

1. TECHNICAL DUTIES

• Technical Support: Assist computer systems, software, and network infrastructure.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues to minimize downtime.
• Installation & Maintenance: Set up and maintain desktops, laptops, printers, and peripherals.
• Software Updates: Apply security patches and update applications for system integrity.
• User Training: Assist and train end-users in troubleshooting and software usage.
• Asset Management: Maintain an accurate inventory of hardware and software assets.
• Service Response: Address technical requests promptly for timely problem resolution.

2. CUSTOMER DUTIES

• User Experience Enhancement: Provide high-quality support to address user concerns promptly and professionally.
• Satisfaction Improvement: Develop strategies to boost user satisfaction and ensure a positive service experience.
• Clear Communication: Offer transparent and effective communication, ensuring users feel informed and supported throughout the troubleshooting process.

3. REPORTING AND ANALYSIS

• Report Preparation: Compile comprehensive weekly reports detailing completed tasks, resolutions, and overall system performance.
• Feedback & Recommendations: Continuously provide insightful feedback to supervisors on recurring issues, proposing actionable solutions or preventive strategies to mitigate future occurrences.
• Proactive Issue Analysis: Monitor and analyze recurring support tickets to identify patterns, offering proactive solutions and improvements to address underlying hardware and software challenges.

REQUIRED DOCUMENTS
To apply for a job at ASA International (Rwanda) Plc, the following documents are typically requested:

• Updated Resume/Curriculum Vitae (CV): Detailing work experience, qualifications, skills, and accomplishments.
• Cover Letter: A personalized letter addressing the job role, expressing interest, and highlighting relevant qualifications.
• Identification Document: A copy of a national ID or passport to verify identity and nationality (Rwandan).
• Academic Certificates: Copies of diplomas, degrees, or certificates relevant to the position.
• Professional Certifications(not mandatory): Any certifications in IT support, hardware maintenance, or other relevant areas.
• Recommendation Letters: Letters from previous employers or mentors that speak to your professional abilities and character (optional but beneficial).
• Proof of Experience: Documents that validate work experience, such as references, previous employer details, or pay slips.

APPLICATION PROCEDURES
There are two ways to apply:

1. In-Person Application
Submit all required documents that demonstrate your qualifications to the Chief Executive Officer of ASA International (RWANDA) Plc at the following address:
Kigali City, Gasabo District, Plot No. 95, Ntora Village, KG 784 St., Ruhango Cell, Gisozi Sector, Kigali, Rwanda.

2. Online Application
Send your application via email to asarecruitment@asarwanda.rw with the subject line "IT Assistant."

IMPORTANT NOTES:

• Only candidates who meet the required qualifications and have relevant experience will be shortlisted.
• If you do not receive a response within two weeks after the application deadline, it means you did not meet our requirements.

APPLICATION DEADLINE

The deadline for all document submissions is on 24th February 2025 at 5:00 pm


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