RwandAir Limited is inviting applications from qualified, experienced, and competent candidates for multiple positions within its Commercial Department. The opportunities are based at Kigali International Airport – Town Office, with roles covering leisure products, e-commerce, digital sales, customer support, loyalty analytics, commercial operations, sales analytics, user experience, and retail sales.JOIN OUR Coaching class for ALU ENGLISH TEST

RwandAir is the flag carrier airline of Rwanda, operating domestic and international services across East, Central, West and Southern Africa, as well as Europe and the Middle East. As part of its expansion strategy, the airline is seeking professionals who can contribute to its commercial growth, digital transformation, customer experience, and revenue development.

ELIGIBILITY CRITERIA

Eligibility requirements vary depending on the position. Applicants should meet the qualifications and experience specified for their preferred role.

Generally, candidates should:

·       Hold a Bachelor’s degree in a relevant field such as Business Administration, Aviation Management, Tourism, Hospitality, Marketing, Economics, Statistics, Finance, Business Analytics, or a related discipline.

·       Have relevant professional experience appropriate to the position.

·       Possess strong analytical, commercial, communication, coordination, or technical skills depending on the role.

·       For specialist and analytical positions, demonstrate experience working with relevant airline, travel, sales, digital, reservation, CRM, BI, or commercial systems.

·       Be able to work effectively with internal departments and external partners.

·       Meet all position-specific requirements outlined in the vacancy announcement.

Some positions require 2–4 years of experience, while others require 3–5 years of relevant professional experience.

AVAILABLE POSITIONS

The following positions are available within RwandAir's Commercial Department:

1.     Tour Operator (TO) / Leisure Supply Specialist – 1 position

2.     E-Commerce Help Desk Specialist

3.     Kigali Stopover Desk Officer

4.     Digital Channels Sales Specialist

5.     Product and Ancillaries Development Manager

6.     Frequent Flyer Program (FFP) Analyst – 1 position

7.     Commercial Operations Analyst

8.     Sales and Business Analyst

9.     UX Specialist (User Experience)

10.  Retail Sales Analyst

All positions are based at Kigali International Airport – Town Office, unless otherwise specified in the vacancy details.

DUTIES AND RESPONSIBILITIES

1. Tour Operator (TO) / Leisure Supply Specialist

The successful candidate will support RwandAir's leisure travel product portfolio by:

·       Sourcing and onboarding hotels, transport providers, and tour operators.

·       Preparing and updating product descriptions, rates, images, and cancellation policies.

·       Monitoring availability and pricing competitiveness.

·       Supporting supplier negotiations and commercial agreements.

·       Working with Digital and E-Commerce teams to ensure accurate product displays.

·       Resolving booking and package fulfilment issues.

·       Managing seasonal offers and blackout dates.

·       Supporting promotional campaigns and destination readiness.

·       Monitoring booking trends, cancellation rates, and conversion data.

·       Providing sales teams with product briefs and destination information.

2. E-Commerce Help Desk Specialist

Responsibilities include:

·       Responding to customer enquiries through email, live chat, web forms, and social media.

·       Troubleshooting login, booking, payment, voucher, and ancillary-purchase issues.

·       Escalating technical problems to IT and product teams.

·       Maintaining accurate ticket and case records.

·       Guiding customers on self-service digital options.

·       Supporting testing of new online features.

·       Monitoring platform disruptions and communicating with customers.

·       Supporting fraud detection and payment-related investigations.

·       Working with Finance and Revenue Accounting on failed payments and refunds.

·       Identifying recurring customer problems and recommending improvements.

3. Kigali Stopover Desk Officer

The officer will coordinate RwandAir's Kigali Stopover programme by:

·       Handling daily stopover bookings and service confirmations.

·       Liaising with hotels, transport providers, and tour operators.

·       Processing bookings from various sales and reservation channels.

·       Verifying passenger eligibility.

·       Issuing vouchers and ensuring accurate documentation.

·       Resolving booking discrepancies, missed transfers, and service complaints.

·       Coordinating passenger handover and hotel shuttle operations.

·       Maintaining reservation and inventory records.

·       Supporting supplier onboarding and service-level standards.

·       Preparing regular stopover performance reports.

·       Collecting customer feedback and supporting service improvements.

4. Digital Channels Sales Specialist

Key responsibilities include:

·       Monitoring online bookings, traffic, conversion rates, and ancillary sales.

·       Supporting digital campaigns and promotions.

·       Updating website banners, fare deals, product pages, and ancillary displays.

·       Troubleshooting online booking and payment issues.

·       Testing new digital platforms, booking flows, and mobile applications.

·       Engaging customers through digital channels.

·       Providing insights to improve the digital customer journey.

·       Supporting NDC and B2B integrations.

·       Monitoring customer behaviour and recommending upselling strategies.

·       Preparing digital sales and performance reports.

·       Working with Finance, IT, Marketing, Revenue Management, and Customer Experience teams.

5. Product and Ancillaries Development Manager

The Manager will lead the development and optimization of RwandAir's ancillary products, including:

·       Seat selection.

·       Excess baggage.

·       Lounge access.

·       Upgrades.

·       Travel insurance.

·       Partner bundles.

·       Developing new ancillary products and revenue opportunities.

·       Managing third-party supplier relationships and contracts.

·       Preparing business cases and revenue forecasts.

·       Monitoring customer uptake and ancillary revenue performance.

6. Frequent Flyer Program (FFP) Analyst

The FFP Analyst will support RwandAir's Dream Miles programme by:

·       Analysing member enrolment, engagement, and activity.

·       Monitoring mileage accruals and redemptions.

·       Developing dashboards and reports on loyalty KPIs.

·       Supporting targeted CRM and loyalty campaigns.

·       Analysing tier qualification and retention.

·       Evaluating partner performance.

·       Ensuring data accuracy between loyalty and reservation systems.

·       Identifying unusual or potentially fraudulent activity.

7. Commercial Operations Analyst

Responsibilities include:

·        Collecting and analysing commercial data from MIDT, BSP, CRM, and GDS sources.

·        Tracking revenue, ticket volumes, average fares, load factors, and route contributions.

·        Developing commercial dashboards and scorecards.

·        Evaluating GSA, PSA, and agency performance.

·        Supporting incentive validation and agency payout tracking.

·        Conducting cost-of-sale analysis.

·        Providing insights to support commercial planning and decision-making.

8. Sales and Business Analyst

The Sales and Business Analyst will:

·       Analyse route and point-of-sale performance.

·       Monitor agency performance and sales incentives.

·       Develop sales dashboards covering revenue, yield, RASK, load factor, and other KPIs.

·       Support market sizing and competitor benchmarking.

·       Work with regional and country managers on forecasts.

·       Evaluate sales incentive effectiveness.

·       Monitor newly launched routes and promotional campaigns.

·       Support budgeting, forecasting, and scenario planning.

·       Provide data and insights to Commercial, Finance, and Strategy leadership.

9. UX Specialist (User Experience)

Responsibilities include:

·       Conducting user research and usability testing.

·       Analysing customer behaviour across digital platforms.

·       Creating journey maps, wireframes, mock-ups, and prototypes.

·       Working with Product, IT, and Design teams.

·       Supporting a consistent design system across RwandAir platforms.

·       Using analytics, heatmaps, and A/B testing to evaluate digital experiences.

·       Applying accessibility and mobile-first design principles.

·       Supporting product launches and post-deployment testing.

·       Optimizing digital conversion pathways.

·       Designing experiences for multilingual and regional audiences.

10. Retail Sales Analyst

The Retail Sales Analyst will:

·       Analyse sales data from RwandAir ticketing offices and direct sales channels.

·       Prepare reports on revenue, ticket volumes, yield, and ancillary sales.

·       Develop dashboards for retail sales KPIs.

·       Monitor promotional fares and product performance.

·       Identify underperforming locations and recommend corrective action.

·       Analyse payment method trends and reconciliation efficiency.

·       Work with Pricing and Revenue Management teams.

·       Prepare monthly sales reports for management.

·       Analyse customer segments and direct-sales behaviour.

·       Support retail demand forecasting and manpower planning.

·       Ensure sales data accuracy and identify anomalies.

REQUIRED DOCUMENTS

Applicants should prepare the following documents:

·       Application letter addressed to the Chief HR & Administration Officer.

·       Recent Curriculum Vitae (CV).

·       Copies of notarized degree/diploma certificates.

·       Copies of relevant professional certificates.

·       Copies of academic papers/transcripts.

·       Photocopy of Passport or National ID.

·       Contact details of three referees.

Applicants should ensure that documents are complete and submitted in the required format.

APPLICATION PROCEDURES

Interested and qualified candidates should:

1.     Prepare all required application documents.

2.     Ensure that the documents are complete and updated.

3.     Convert the application documents to PDF format, as required by the employer.

4.    Get the link at the bottom of this page.

5.     Search for the relevant vacancy.

6.     Complete the online application form.

7.     Upload the required documents.

8.     Review the application carefully before submitting it.

9.     Submit the application before the deadline.

APPLICATION DEADLINE

18 September 2026

 #RwandAir #RwandAirJobs #JobsInRwanda #RwandaJobs #JobVacancies #Jobs2026 #KigaliJobs #AviationJobs #CommercialJobs #CareerOpportunities #JobOpportunity #Hiring #NowHiring #WorkInRwanda #RwandaCareers